SMI Realty Management Houston, Texas
     STAR Service Request
Our maintenance team will provide routine maintenance to all kitchen appliances, all plumbing fixtures, and electrical outlets. Residents can call our hotline number 1-888-851-STAR (7827) or complete a service request form on-line.

During business hours, the hotline is answered by our professional staff and a service request is immediately sent to the service technician at your community.

After hours, the hotline is answered by voice mail. Residents may leave a message for non-emergency requests to be addressed within 24 hours. For after hours emergency service, residents can still contact the STAR line. They will dispatch a technician within one hour. After hours emergencies are:

No heating if outside temperatures are below 50 degrees
No air-conditioning if outside temperatures are above 95 degrees
Commode stoppage in an apartment with one bathroom
No electrical service to an entire room
Water leaks on flooring or carpeting

Any time a service technician works in your home, a written copy of the service request will be left in a visible location.

Service Request Form
  * Required Information / Campos Obligatorios
* Resident Name :
* Community Name :
* Address :
* Apartment Number :
* Provide detailed description of service needed :
* Permission to Enter? :
* Do you have pets? :
* Do you have an alarm? :
* Email :
  Only One Number is required.
 Home Phone :
 Cell Phone :
 Work Phone :
Validation Code:

*** I understand that all services requests are responded within 24 hours of receipt. This may mean that the Service Technician will need to enter my apartment when I am not home.


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